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Customer-Centric Banking,
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Contact Our Team
Digital Banking Channels
Creating engaging customer experiences across all retail banking channels.
Mobile and Internet Banking
We’ve designed and built leading retail banking mobile and internet channels that provide a platform for their customers to onboard, transact and engage with support services.
- Design-led strategy and implementation for straight-through processing (STP)
- Chatbot integration for customer support
- Loyalty offers and personal finance management (PFM) integration
- ‘Run the bank’ support through product management and technical support services
Website Platforms
We work closely with marketing, business and IT functions to create commerce-driven experiences to increase product sales for retail banks.
- User-centric product journeys that aim to educate and convert people into loyal customers
- Integration of scalable content management solutions with marketing suites
- Omni-channel experiences that communicate and track customer interactions between banking channels
Branch Transformation
We apply creativity and technology to traditional retail branch spaces to elevate the customer experience in a connected physical environment.
- Branch network assessment and strategy
- Customer journey mapping, per segment, and redesign
- Software solutions to enable self-service experiences
- Interior design and fit-out of branch space
Cards and Payments
We provide end-to-end services for the cards and payments industry, covering issuing, acquiring/merchant and transaction switching.
- Complete card issuing lifecycle, covering originations, transaction management, account receivables, statements and fees, collection, loyalty and integrated functions
- End-to-end merchant lifecycle, covering merchant onboarding, transaction management, merchant management, dispute, loyalty and integrated functions
- Switching lifecycle, covering terminal management, integration, switch setup and configuration, and new scheme interface development
- Fraud and risk management
Customer Analytics
Tracking, measuring and driving business outcomes through customer analytics.
Collection
Acquiring information from internal and external channels, preparation and cleanup of extraneous information, and enriching data with known customer attributes.
- Data ingestion strategy
- Master data management
- Regulatory compliance
- Information obfuscation
- Data architecture
Analysis
Customer information is segmented into groups based on demographic, historical, and behavioral attributes to enhance prediction and insights, apply broader demographic patterns and predict future behavior.
- Data engineering
- Regulatory compliance
- AutoML
- Deep learning
- GPT / LLM
Insights
With expertise in advanced analytics, we use customer segments and product sales performance information to provide visualized, meaningful insights for data-driven decision-making.
- Data insights strategy and architecture design
- Data governance and quality control
- Insights tools integration and reporting
Personalization
We create personalized experiences for customers, based on analytical findings. We understand and interpret individual behaviours and preferences, and improve and enhance personalization based on demographic shifts over time.
- Improved understanding of future trends
- More effective strategies for customer retention
Technology Enablement
Leveraging technology platforms to drive commercial growth for retail banks.
Customer Relationship Management (CRM)
We work with retail banks to identify the right CRM solution for their business. With extensive experience implementing enterprise platforms, we ensure solutions are robust, secure and scalable.
- Microsoft Dynamics
- Salesforce
- Fiserv Aperio Call Center
Banking Platforms
We deliver integrated solutions that allow retail banking customers to acquire products digitally, and to view their account transactions in real time.
- Client lifecycle management (CLM) solutions
- Business process management (BPM) solution
- Core banking platform integration
